Student Worker Manual : Access Rules

The following groups should have (or be able to get) active Husky Cards or use mobile ID apps:

• Students currently enrolled in classes
• Faculty and staff members
• Alumni with an Alumni Husky Card

* Students need to complete "I Am Here" registration to get building access. If someone hasn't done "I Am Here" or is not taking classes during the current semester, they don't have tap access to Snell.

There are some exceptions of non-Northeastern University guests who are granted access to Snell. Proctors are responsible for asking who the guest is, checking a form of ID, and in many cases alerting the Supervisor on Duty of the guest's arrival. Keep in mind, only the Supervisor on Duty is allowed to make exceptions. This includes any Northeastern member who has forgotten their Husky Card and phone, and any possible guest who has not already been confirmed on the Access Exceptions list.

If someone has a question about what hours they can enter Snell, check the Visitor Access Policy.

Any entrance exception (non-Northeastern visitors) will be on the Access Exceptions spreadsheet in the Teams Channel. There are restrictions and requirements on who is allowed guests; if patrons have questions they should speak to the Supervisor on Duty.

Note: there are multiple tabs at the bottom of the spreadsheet, one for the current month's exceptions and extended exceptions. Extended exceptions are almost always allowed in, so please look closely at that tab.

If anyone asks to be let inside the library without having to use their Husky Card or mobile ID, proctors must call over the Supervisor on Duty.

• A copy of the library floor maps is at the desk. The first digit of a room number indicates what floor it's on.
• Some visits will be for more than 1 day. Check carefully!
• You may need to contact the host that their guest has arrived.
• Events may have more details listed in Teams chats. Guests may need help finding the event and there may be multiple groups that need access.

When someone arrives at the desk for an appointment or event:

1. Ask for their name or the name of the event
2. Check the Access Exceptions list
3. Ask to see any relevant ID (BLC cards, home institution IDs, event name-tag or sticker, etc.)
4. Add the interaction to Ref Analytics

What do I do if someone asks to bring in a guest?
1. Tell the patron there are some guidelines for who is allowed inside the library.
2. Ask the patron what their status is - are they a student? Faculty? Alumni?

For students, alumni, or other visitors seeking to bring in guests:
3. Answer: no, they are unable to bring in guests. However, there is a more polite way to phrase this, and it always helps to provide reasons for an answer you give to patrons. You can say something like "due to space limitations and the high amount of traffic at the library, we are unable to accommodate [student] guests."

4. Offer: there are other places on campus they can go, depending on what resources they're looking for. You can let them know where other study spaces and printers on campus are located.

For faculty/staff guests:
3. Answer: yes, they are allowed guests. You should ask if they've used the guest access form before.
      3a. If they have, great! Check the Access Exceptions list.
      3b. If they haven't, that's ok! Encourage them to use the form next time for smooth access. For now, call over the supervisor to make sure everything is squared away.

4. Let the supervisor take over from here - they are the ones who are allowed to make exceptions.

It's important to collect data on what our patrons ask. That way, we can better prepare to answer questions and offer more resources. Any interactions that aren't recorded elsewhere should be submitted through Ref Analytics. The time, place, and frequency are all useful data points, so even if you get the same question several times in a row, be sure to submit Ref Analytics!

You should submit interactions about:

• directions
• resources in the library or on campus
• how to use a mobile ID app
• getting help with Husky Cards
• guest arrivals
• Husky Card lost & found

and anything not recorded in another system.

You don't need to enter Ref Analytics for:

• any time someone taps their card or uses a mobile ID app
• when someone doesn't follow AP rules intentionally (this should be reported on AP violations)

Proctors are expected to help patrons follow library policy. This means that if you see someone breaking a rule, you should politely inform them of the rule, ask that they stop or adjust their behavior, and thank them for cooperating. If someone does not cooperate or begins to get upset, please call the Supervisor on Duty.

Patrons are not allowed to:

• enter without an ID or use someone else's ID
• film or photograph the library without permission from Kerri Vatour
• smoke or vape on campus
• bring scooters, bicycles, hoverboards, or other motorized vehicles inside the library (Mobility aids, such as wheelchairs, are always permitted. This is in compliance with the ADA (Americans with Disabilities Act).)
• ride or use skateboards or roller-skates/roller-blades inside the library

If you're ever unsure, ask the Supervisor on Duty or your manager for help.

It's important to record information every time a violation occurs! The Access Point Coordinator (your manager) checks reports regularly and will follow up with repeat offenders. Having NUIDs and names makes the process easier.

The most common cases of rule violations at the AP are:

• using someone else's ID
• sharing an ID
• piggybacking (2 people entering at the same time with one tap)
• entering through the exit

Remember, it is your job to record information and assist from the AP desk. While you may need to raise your voice to get someone's attention and ask them to come back to the AP, you should not be chasing after them. If someone ignores instructions, you can include details on the AP Violations form.