The Access Point
The Access Point functions as our first service point and the entry point to the Northeastern University Library. Proctors are performing two roles at the Access Point:
- Customer Service
Read through the materials on this manual to learn more about how to accomplish both and let an IDEAS staff member know if you have any questions!
- Bikes and scooters are not permitted in the building. The bookstore sells bike locks, and they can be locked up outside.
- Hoverboards are not allowed on campus, and definitely not in the library.
- Rollerblades and skateboards may be carried into the building, but may not be used.
- Alumni are not granted Snell Access
- BLC and OCLC Shares members are not granted Snell Access
- No walk-in researchers
- NU Community members (students, staff, and faculty) must have their valid ID to enter the building.
- Faculty from other campuses may visit and typically do not have Husky Cards. Please contact the supervisor on duty.
- Before making any decisions, please run it by the supervisor on duty.
Tours: Unless otherwise stated by the supervisor, prospective and admitted students and families cannot access Snell Library. They are welcome to observe the library from the foyer and take brochures about Northeastern University Library’s resources. Official University-led tours are an exception and can be found on the Extended Access Exceptions list
Returns: Library material can be returned to proctors at the Access Point if a patron would rather not or cannot enter the library. Give these to the Supervisor on Duty or H&I assistants when time permits.
Equipment, such as chargers and laptops, should not be returned at the Access Point. Please direct equipment returns to the ITS side of the Help and Information Desk.
Service dogs: service dogs are welcome to enter the library with their affiliated owner. Generally speaking, if the library user says it’s a service dog, that animal is permitted to enter. Please take care not to distract or disrupt the dog as they are working. Some patrons with a service animal may have a black dot on their Husky Card indicating they are allowed to have a service animal with them, but not all patrons have this.
If you are unsure about whether or not to permit an animal inside, call the supervisor on duty.
How to add Access Point Transaction
At the top of the webpage, select "Ref. Analytics" drop-down and click "Add Transaction." From there, the screen should appear like below. Be sure to use the IDEAS Analytics dataset. Put whatever the patron asks in the "Question" field, and if relevant, your reply to them in the "Answer" field. After, select the topic type of the discussion. Origin at the Access Point will typically be Walk-In, and your location is Access Point. When you are done, hit "Submit & Clear" to prepare for any future transactions.
How to open Access Monitor
1. When logged in, click “Student Web”
2. Click on “Access Monitor” to view a snapshot image of patrons as they tap/swipe in
CBORD Mobile ID is a free application that is designed to serve as the mobile phone version of the Husky Card. With this app, patrons can open Northeastern doors, use vending machines, or swipe into dorms.
For the Access Point, they can use the app to open Gates 1, 2, or 3. During the 2023 first floor renovation, the card readers still connect to the gate numbers despite the lack of entry turnstiles.
This article from ITS explains how to install and set up CBORD.
There is also a printout at the desk with simplified instructions and troubleshooting. These files are available as pdfs from the "IDEAS Student Employees - Access Point" Microsoft Teams channel.
- Husky Cards kept at Access Point in Card Box
- ONLY Husky Cards will be at the Access Point, all other cards will go to the H&I desk
- Box will be available to Overnight guards
Turning in a Husky ID?
- Write info on clipboard to log ID
- Arrange in box by last name, first name
- Husky IDs that clearly do not belong to the individual using them may be confiscated and treated as lost.
Returning Husky ID to owner?
- Confirm it is the owner, we do NOT give Husky ID’s to anyone but the owner
- Cross out name on clipboard
Please let the supervisor on duty know if you are running low on campus maps so we can print more!