Every shift, proctors must have the Access Monitor open. It is from CS Gold, which is controlled by the Husky Card Office. You will see confidential information related to patrons. No information is to be shared with anyone. If someone asks about entries or to see their own information, please alert the Supervisor on Duty.
The Access Monitor provides a small snapshot of each patron’s account as they enter Snell. Proctors should be looking to see if
- Patrons are using their own Husky Cards or mobile ID to enter
- If a patron's account has been denied entry via the Access Monitor
If a patron is using someone else's ID or trying to enter without any ID, proctors should stop them and ask them to use their own ID. People who don't use their own ID or try to sneak others in should be reported via the AP Violations form.
If a patron is denied, refer them to the Husky Card Office to remedy this situation. They may be denied for a variety of reasons, but we cannot grant access to those with the “deny” message. Denied patrons may have different color boxes. Proctors should only worry about the text at the bottom which will say 'deny' or 'patron hold flag set' if they are not allowed inside Snell.
If you ever have question or a patron is giving you a hard time, call over the Supervisor on Duty!