Leads help with training new assistants and access proctors. Use the following guidelines when training a student on a new task:
- Explain the task to the student, including its purpose.
- Find out what the student already knows about the task.
- Demonstrate the task step-by-step at a reasonably slow pace.
- Ask the student if they understand the task and answer any questions they may have.
- Allow the student to practice the task.
- Give feedback on the student’s performance of the task.
Not all tasks will require this depth of training, but generally keep these steps in mind. Remember to always ask if the student has any questions! Use the training checklists below that correspond to the position you are training for.
Leads are also expected to set a good example for coworkers and help make sure policies and procedures are being followed. For example, you may notice someone giving out incorrect information and want to correct that person so they know what to do going forward. Review this infographic about providing feedback to coworkers:
