Welcome to the Access Point!
The Access Point (or 'AP') serves as first point-of-contact for patrons entering the library. AP proctors are critical to keeping Snell Library open and operational. You'll receive a wide variety of questions and ensure patrons adhere to library rules in a very fast-paced environment. The job of AP proctors can be broken down into 2 basic categories:
Security
- Make sure patrons are using their own IDs
- Inform patrons of the library rules
- Record information on patrons not following rules
- Verify guests of the library using the approval list
- Notify the supervisor of any concerns, technical difficulties, guest arrivals, etc.
Customer Service
- Answer basic questions about directions, library access, rules, etc.
- Help anyone struggling to use their Husky ID or mobile ID apps at the turnstiles
- Offer solutions and alternatives to both patrons and people who don't have library access
- Ensure guests receive information relevant to their visit
*These lists aren't everything proctors need to do, but are the basics.