Managing friends

Read these articles about managing peers:

Review this infographic about providing feedback to coworkers:

Training students

Student supervisors help with training new assistants, proctors, and leads. Use the following guidelines when training a student on a new task:

  1. Explain the task to the student, including its purpose.
  2. Find out what the student already knows about the task.
  3. Demonstrate the task step-by-step at a reasonably slow pace.
  4. Ask the student if they understand the task and answer any questions they may have. 
  5. Allow the student to practice the task.
  6. Give feedback on the student’s performance of the task.

Not all tasks will require this depth of training, but generally keep these steps in mind. Remember to always ask if the student has any questions! Use the training checklists in the following tabs that correspond to the position you are training for. 

  • A tour of the Access Point
  • The Husky Card lost and found procedure
  • The Security Cameras computer
  • Husky WebAdmin view and what it looks like when people tap their card/ swipe their hand
  • The CBORD instructions and common troubleshooting 
  • The Access Exceptions list
  • Logging transactions in RefAnalytics
  • Using the phone
  • The panic button
  • A tour of the H&I Desk and Work Room shelves
  • How to navigate Alma including:
    • Checking out books
    • Returning books
    • Renewing loans for a patron
  • Using SOS to search and request books from the Annex
  • Placing an ILL request
  • The lost and found system
  • Logging transactions in RefAnalytics
  • Using the phone
  • The panic button
  • Cross training on both service points (use the Access proctors and Circ assistants checklists)
  • Submitting manual requests on Alma
  • Checking out materials to Proxy borrowers in Alma
  • Creating tickets in LibAnswers
  • Handing out BLC cards
  • Training proctors and circ assistants
    • Leads also help with training proctors and circ assistants. Run through a training scenario with the lead to make sure they can explain the basic tasks for both service points. Ask questions as though you are a new student learning this task for the first time.