Closing a Floor for Overnight Cleaning
Officers from Northeast Security will clear the floor of people and ensure that the floor stays clear during the overnight period (10PM to 6AM)
The only people left in the building at 9PM should be ABM cleaning staff who will then be able to do deep cleaning.
There's 2 options that I could see working but the second one seems more viable:
Push bar is out (door = locked)
Using the key labeled Front Door Key twist until the bar pops out then half turn the key to horizontal to pull out. At 9PM when you leave, make sure the door fully closes behind you (it should make a kind of clicking sound when it catches.)
Don't forget to put all the keys back in the key box!
Suggested Phrasing that might help:
"We're excited to be able to offer 24 hour building access other nights in the week so closing on our quietest night allows for deep cleaning."
"We will reopen tomorrow morning at 11AM and be open overnight all other nights this coming week."
Please do collect feedback if patrons have anything that might help (you can put it in the Closing Report!)
I'll work on finding a full list of other places that might be open so we'll be able to offer some alternatives starting in the fall!
Door Won't Lock
If you're really stuck and can't get the door to lock: contact Facilities at (617) 373-2754. You might need to contact NUPD if you can't lock up the building at closing time at 617-373-2121. Please let me know that this has happened.
Patron Refuses to Leave
If you've informed them politely about the imminent close, it's clear they understand the building is closing for cleaning and they are still refusing to leave; take note of where they are and contact NUPD 617-373-2121. Please let me know that this has happened.
Patron's Belongings Left in Building Unattended
If you've checked restrooms and waited at least 15 minutes for them to return, lock belongings in Lost & Found closet and contact NUPD 617-373-2121 before leaving.