Supervisor on Duty: Acting as a staff person during library service hours. Be available to help student assistants at either service point. Make sure assistants are following procedure. The first step in an issue that needs to be escalated.
Monitor tickets to respond to noise complaints if they arrive via SMS. In the evenings you should do one complete round of the 3rd and 4th floors, ensuring quiet and removing any posters inappropriately taped to the building walls.
Monitor LibAnswers dashboard, especially on shifts when staff are not working (weekends before 1pm, holidays, etc.).
Cover breaks for student employees at any service point
Keep the supplies table stocked and monitor supplies at the desk.
Handle issues as they come up such as alarms, room disputes, etc.
Contact staff and provide updates about issues
Closing shift checklist:
Officers from Northeast Security will clear the floor of people and ensure that the floor stays clear during the overnight period (10PM to 6AM)