Student Worker Manual

Leads help with training new assistants and access proctors. Use the following guidelines when training a student on a new task:

1. Explain the task to the student, including its purpose.
2. Find out what the student already knows about the task.
3. Demonstrate the task step-by-step at a reasonably slow pace.
4. Ask the student if they understand the task and answer any questions they may have. 
5. Allow the student to practice the task.
6. Give feedback on the student’s performance of the task.

Not all tasks will require this depth of training, but generally keep these steps in mind. Remember to always ask if the student has any questions! Use the training checklists below that correspond to the position you are training for. 

Leads will help with training new access proctors and circulation assistants. You should be able to explain the following tasks to a new student. Working with a supervisor, practice explaining the following tasks as though you are speaking with someone completely unfamiliar with the library. Remember to explain the task, demonstrate, and then allow the trainee to practice doing the task themselves!

Access Point:

• A tour of the Access Point
• The panic button
• The Husky Cards and the Lost and Found procedure
• The Security Cameras computer
• Husky WebAdmin view and what it looks like when people tap their card/ swipe their hand
• The CBORD instructions and common troubleshooting that happens at the Access Point
• The Access Exceptions list
• Logging transactions in RefAnalytics
• Using the phone

H&I Desk

• A tour of the H&I Desk and Work Room shelves
• Checking out books
• Returning books
• Renewing loans for a patron
• Using SOS including requesting books from the Annex
• Placing an ILL request
• The lost and found system
• Logging transactions in RefAnalytics
• Using the phone

When you are done reviewing all of the information in this level, please let Katie know. 

Under staff member supervision, you will complete a one hour period as the supervisor of the shift. You will be responsible for the supervision of all the student employees working at the time. This will be scheduled at a later date after you have had time to get comfortable at both service points.