In this Level you will...
The 2022 log in information for the H&I Leads account is:
Always use the H&I Leads Alma for your shifts
Required Alma & SOS Knowledge:
Please read the following articles about customer service in Libraries:
You can submit item requests for patrons, instead of them requesting a book through SOS. See the instructions below to learn how to request a book:
Step 1: Go to the patrons account from Manage Patron Services. Click the "Submit Request" button on the top right.
Step 2: The "Submit Request" pop up will come up. You can search for the desired item by its name or barcode number. Make sure you type the title exactly how it is spelled.
Step 3: After typing in the desired item, select the correct item.
Step 4: Select "Patron Physical".
Part 5: This is the last step to request a book for a patron. First, select the Override button at the bottom. In the Pickup location, select "Snell Library". The hit submit.
Please complete this reflection when you are completed with this module. You may move onto the next level after notifying Jess.