Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Student Worker Manual

IDEAS Student Employee Manual

Objectives

In this Level you will...

  • Read articles.
  • Review the Circulation Training Checklist and know how to perform everything on the list.
  • Complete Implicit Bias training (and optionally, take an implicit bias test).
  • Complete Customer Service Quiz
  • Log into Leads Alma
  • Learn how to submit requests for patrons

Please complete by August 27th

Materials...

Implicit Bias Training

Customer Service Quiz

H&I Leads Alma Account

The log in information for the H&I Leads account is:

Username: hidesklead
Password: chiapet2020

 

Always use the H&I Leads Alma for your shifts

Submitting Requests for Patrons

You can submit item requests for patrons, instead of them requesting a book through SOS. See the instructions below to learn how to request a book:

Step 1: Go to the patrons account from Manage Patron Services. Click the "Submit Request" button on the top right.

 

 

 

 

 

 

 

Step 2: The "Submit Request" pop up will come up. You can search for the desired item by its name or barcode number.

Step 3: After typing in the desired item, select the correct item. 

Step 4: Select "Patron Physical".

Part 5: This is the last step to request a book for a patron. First, select the Override button at the bottom. In the Pickup location, select "Snell Library". The hit submit.