Customer Service
Read the following articles about customer service in Libraries:
Implicit Bias Training
To complete this LinkedIn Learning course, you must firstly sign in with you Northeastern University account by clicking the "Sign In" button on the top right and using your northeastern.edu email account. Then click the link for the course below.
- Confronting Bias: Thriving Across our Differences LinkedIn LearningView all of the modules under this course. You do not need to complete the chapter quiz.
- Implicit Bias Tests(Optional) Take tests to learn more about your own implicit bias.
Working With Upset Customers
To complete this LinkedIn Learning course, you must firstly sign in with you Northeastern University account by clicking the "Sign In" button on the top right and using your northeastern.edu email account. Then click the link for the course below.
- Working With Upset CustomersListen to sections 1. Serving Angry Customers, 2. Learning from Angry Customers, and 3. Preventing Customer Anger. You do not need to complete the quizzes.
Research Quiz
In addition, please review the Research Subject Guides offerings.