Using Cell Phones & Laptops
The phones at the Help & Information Desk are multi-line landlines. You can place patrons on a brief hold if you need to ask a supervisor a question, look something up, or help another patron. You can also transfer callers to other extensions across campus.
Here are some things to remember:
Please be prepared to start your shift exactly at the start time. You may arrive a few minutes early to ensure a smooth shift transition.
If there are problems with your schedule, let us know as soon as possible. You are a student first, and we understand that, so we want to make sure that your work schedule does not interfere with your education. Give us advance warning so we can work within your schedule.
Please make sure to pay attention to your schedule (and your preferences!) when requesting shifts. We try to be as accommodating as possible, but we depend on our students and their attendance.
All Northeastern student workers can work up to 20 hours a week while enrolled full time. Work study students can work based on their award amount. Staff may assign you hours based on your current schedule, or give specific instructions to you for how many hours you can sign up for in When to Work, our scheduling software. Please pay attention to those hours and limitations.
Time off Requests - Generally, time off requests should be used well in advance of the shift in question. Please use email or messaging within 48 hours of the shift you need to drop, not the time off function.
The time off request page will allow you to review your past requests and their status as well as make new requests. Until your time off is approved, it will remain as pending and will not be removed from your schedule. Once approved, the shift will be considered unassigned, and available for other students to pick up.
Trading or Dropping Shifts - If you cannot make a shift and you are willing to trade shifts with another student employee, you can add your scheduled shift to the trade board. On the Trade board form, you have the option to select trade, drop, or both. Selecting “Trade” will allow you to trade shifts with anyone willing to pick up your shift. We recommend that you leave a comment stating what days you are able to trade shifts. If you select “Drop” when you add a shift to the trade board, your shift will only be removed from your schedule if someone picks it up. By clicking “Either” that means that you are willing to trade shifts or you are ok with dropping the shift if a trade can’t be made.
Adding items to the trade board means that you are responsible for covering that shift if it is not picked up. If your trade is not picked up, or the trade is not confirmed you can remove the shift from the trade board by clicking on the shift and click on the “DELETE Entry” button. This will delete the shift from the trade board and it will remain on your schedule.
If you put a shift up on the trade board and it is not picked up, you are still responsible for that shift. If it is a last minute emergency, please make sure that you call the library to notify us that you won’t be in and send an email to all managers and backup supervisors on When to Work to let us know that you will be absent.
Sending Messages through When to Work – Don’t worry about collecting email addresses - you can use When To Work to send messages. The Messaging page allows you to select the names of the people you’d like to send a message to. All student employees and backup supervisors are listed by last name. All full time supervisors are listed as “Manager.” If you are not sure who your shift supervisor is, you can select all staff listed as “Manager.”
Please speak with on desk supervisor before you take your break. The supervisor on duty may deny a paid break (up to 20 minutes) based on staffing.
You cannot use your break to leave early or come in late to a shift.
Disciplinary issues: If there are repeat issues with a student’s behavior, inability to follow directions or complete tasks, or complaints from other staff or supervisors, a student worker may be placed on probation. Failure to abide by the terms during the time limit set in the document may result in dismissal from the position.
Misuse of Information: Using personal information you get through your job for your own purposes, or sharing personal information for any reason, is unacceptable.
If you have to quit we understand, though we hate to see you go!
Please give us the standard two weeks’ notice if you have to quit. We understand that sometimes this is not possible do to outside influences, but advance notice helps us cover the remainder of your shifts.
Use the trade board – still have a shift or two left in the week? Put them up on the trade board and see if someone else can take them.
When requesting a reference:
All of this also applies after you have graduated – you can always reach out to us in the future, but please follow these basic guidelines.