Student Worker Manual

In this Level you will...

• Read articles.
• Review the Circulation Training Checklist and know how to perform everything on the list.
• Complete Implicit Bias training (and optionally, take an implicit bias test).
• Complete Customer Service Quiz
• Log into Leads Alma
• Learn how to submit requests for patrons

The 2022 log in information for the H&I Leads account is:

Username: hidesklead
Password: 7bt$G57J

Always use the H&I Leads Alma for your shifts

Required Alma & SOS Knowledge:

• Search for a patrons account by their name, NUID or email
• Check to see when books are due on a patrons account
• See where a book on a patrons account is from (law library, ILL, etc..)
• See if a patron has fines
• Check a patron's requests
• Find what the status of a request is
• Check out a book to a patron
• Renew a book
• Return a book
• Request a book from the Annex
• Search for books, reserve books, e-books on Scholar OneSearch
• Submit an ILL request

Please read the following articles about customer service in Libraries:

You can submit item requests for patrons, instead of them requesting a book through SOS. See the instructions below to learn how to request a book:

Step 1: Go to the patrons account from Manage Patron Services. Click the "Submit Request" button on the top right.

Step 2: The "Submit Request" pop up will come up. You can search for the desired item by its name or barcode number. Make sure you type the title exactly how it is spelled.

Step 3: After typing in the desired item, select the correct item. 

Step 4: Select "Patron Physical".

Part 5: This is the last step to request a book for a patron. First, select the Override button at the bottom. In the Pickup location, select "Snell Library". The hit submit.

Please complete this reflection when you are completed with this module. You may move onto the next level after notifying Jess.