Student Worker Manual

In this Level you will...

• Read articles.
• Review the Circulation Training Checklist and know how to perform everything on the list.
• Complete Implicit Bias training (and optionally, take an implicit bias test).
• Complete Customer Service Quiz
• Log into Leads Alma
• Learn how to submit requests for patrons

Please complete by September 1st

The log in information for the H&I Leads account is:

Username: hidesklead
Password: chiapet2020

Always use the H&I Leads Alma for your shifts

You can submit item requests for patrons, instead of them requesting a book through SOS. See the instructions below to learn how to request a book:

Step 1: Go to the patrons account from Manage Patron Services. Click the "Submit Request" button on the top right.

Step 2: The "Submit Request" pop up will come up. You can search for the desired item by its name or barcode number.

Step 3: After typing in the desired item, select the correct item. 

Step 4: Select "Patron Physical".

Part 5: This is the last step to request a book for a patron. First, select the Override button at the bottom. In the Pickup location, select "Snell Library". The hit submit.