LibAnswers and LibChat allow us to provide services to patrons when one, (or both!) of us is remote.
The LibChat widget located on the bottom of this page can be used internally for practice with the LibChat software. You can also use the widget after for continued practice with a partner.
When you've completed the training, test your skills by taking the quiz at the bottom of this page.
*Note that your supervisors will have access to all your chat transcripts and will be reviewing them periodically.
This video tutorial will walk you through the basics of using the LibChat system. Feel free to skip through the first ten minutes of the video, which discusses admin features and privileges that you won't have access to.