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Student Worker Manual

IDEAS Student Employee Manual

Reference Analytics

After any patron interaction - online, in person, or on the phone - you should log the transaction in the LibAnswers Reference Analytics. Chats will prompt you to Add to Reference Analytics. 

 

The question will pre-populate in the form. 

For location, choose Other. For origin, select Chat.

Phone and in-person interactions should be added to Reference Analytics directly from LibAnswers by clicking on the Ref. Analytics dropdown and selecting "Add Transaction."

You will be prompted to answer the same statistics, though the page will look a little different. Here you will need to manually enter the question and answer, unlike when recording an online transaction (which populates automatically). You can be brief, like "bathroom location," and don't worry about recording answers to common questions. Also make sure to hit "submit" when you're finished.